Terms and Conditions

Returns policy

We hope that you will be 100% satisfied with your order. We make every effort to give you the best products and best internet ordering service, however occasionally things may not be to your liking and you'll need to return something.

Therefore if you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt.

If we have sent you something in error or the product is faulty please follow the instructions below. If it is our fault, please be assured in addition to the process outlined below we will also cover all postage & packing costs.

How to return your order:

1. Please contact us, by email to tell us that you wish to return your product.
You can do this at info@lcbsurfstore.com please quote your name, address and order reference number plus why you wish to return it.

2. We will issue you with a returns number, by return of email, to include with the products when you send it back. We cannot accept any returns without a valid returns number.

3. You must take reasonable care of the item, retain all original packaging and you must not use them. We cannot accept goods back that have been noticeably been worn, washed, ironed, tumble dried or used.

4. Any costs incurred in returning the item are the responsibility of the customer. We recommend that you organise postage that requires a signature when it arrives back here so you have proof that it was delivered.

We cannot accept any responsibility for any returned products whilst they are in the postal system until an employee of LCB™ has signed for the delivery.

Again if the products are of high value we advise making sure that they are insured for the retail price when retuning them, we make sure of this when we send them to the customer at no extra cost.

International Returns

If you have to return something to us from outside the UK we recommend that you use your country's airmail postal service with a 'signed for' delivery to us. PLEASE NOTE: That in a situation where we may have made a picking mistake on your delivery will only pay for shipping costs up to the amount that it would have cost us to ship it to you. We will not pay for FEDEX or UPS PRIORITY SHIPPING even if you do decide to use it!

Exchange or refund on products

We can exchange your product for a similar product (if a different size is required) or exchange the product for another of similar price if you so wish. Please see above for how to send the product back.

If you are not happy with the product, don't wish to exchange it for another and require a full refund please see above on how to send back items and we will refund your card for the full amount. We adhere fully to the Distance Selling Regulations, please see below.

Distance Selling Regulations

You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. To cancel any item, you can e-mail or write to us within seven working days of the day following delivery of your order being made, quoting your order number. You must take reasonable care of the item, retain all original packaging and you must not use them. Any costs incurred in returning the item are the responsibility of the customer. We will refund you within 30 days of your cancellation. A full refund will be given for items returned to us within this period, items not returned will have the direct cost of retrieving the item(s) deducted from the refund value.

Privacy policy

The LCB.co.uk website ('Site') is a UK-based website and is in accordance with the requirements of the UK Data Protection Act 1998 relating to the personal information you supply on the Site. The Site uses a security system that protects your information from unauthorised use.

We will not sell, distribute or disclose information about you as an individual or your personal usage of the Site without your consent or unless required or permitted to do so by law.

We provide links to other sites, which may not be governed by this Privacy Policy.

We would like you to keep the information about you up-to-date. You may change any of the basic information we keep about you at any time by sending us an e-mail to info@LCB.co.uk.

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the Site can use to recognise repeat users and allow us to observe behavior and compile aggregate data in order to improve the Site for you.

We may monitor customer traffic patterns, site usage and related site information in order to optimise your use of the Site.

We may also use the information we gather to notify you about important functionality changes and alterations to the Site, or offers of products, services or information that might be of particular interest to you.

Use of the Site

You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.

By submitting any material to us ('Material') you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.

We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.

You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.

You must not submit any Material which is defamatory, offensive, menacing or obscene to the Site or which in our Judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.
We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.

Dealings with Third Parties

The Site may provide, or third parties may provide, links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources. Any dealings by you with any third party on or through the Site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

Intellectual Property Rights

The Site and its content are protected by intellectual property rights, including copyright and trade marks, as detailed in our Copyright and Trade Mark Notice. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

Disclaimers

Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your PC does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site. The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for all information or service obtained by you on the World Wide Web. The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date. So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract, tort (including liability for negligence) or otherwise, including, but not limited to any implied term of satisfactory quality, fitness for a particular purpose, and any standard of reasonable care and skill.

Limitation of Liability

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the Site (including the reliance upon any information contained on it).

General Information<

These Terms constitute the entire agreement between you and us. Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. These Terms and the relationship between you and us shall be governed by the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute. We reserve the right to vary the Terms from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.